Return and Refund Policy
A legal disclaimer
Return & Refund Policy
Effective Date: June 1, 2026
Return Eligibility
Customers may return eligible products within 30 days of delivery for a refund or exchange.
To qualify for a return:
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Product must be unused and in original condition
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Product must be returned in original packaging
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Proof of purchase is required
Non-Returnable Items
The following items are not eligible for return:
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Custom-made products
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Special-order components
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Used or installed products
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Clearance or final-sale items
Return Authorization
Before returning any item, customers must obtain a Return Merchandise Authorization (RMA).
To request an RMA, contact:
Email: info@awningcleanpro.com
Returns sent without authorization may be refused.
Refunds
After inspection and approval:
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Refunds will be issued to the original payment method
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Processing time may take 5–10 business days
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Original shipping charges are non-refundable unless the return is due to our error
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, notify us within 7 days of delivery.
Please provide:
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Order number
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Description of issue
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Photographs of the product and packaging
We will work promptly to resolve the issue.
Return Shipping
Unless the return is due to our error or a warranty issue, customers are responsible for return shipping costs.
Contact Information
Awning Clean Pro
Email: info@awningcleanpro.com
Website: www.awningcleanpro.com

