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Return and Refund Policy

A legal disclaimer

Return & Refund Policy

Effective Date: June 1, 2026

Return Eligibility

Customers may return eligible products within 30 days of delivery for a refund or exchange.

To qualify for a return:

  • Product must be unused and in original condition

  • Product must be returned in original packaging

  • Proof of purchase is required

Non-Returnable Items

The following items are not eligible for return:

  • Custom-made products

  • Special-order components

  • Used or installed products

  • Clearance or final-sale items

Return Authorization

Before returning any item, customers must obtain a Return Merchandise Authorization (RMA).

To request an RMA, contact:

Email: info@awningcleanpro.com

Returns sent without authorization may be refused.

Refunds

After inspection and approval:

  • Refunds will be issued to the original payment method

  • Processing time may take 5–10 business days

  • Original shipping charges are non-refundable unless the return is due to our error

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, notify us within 7 days of delivery.

Please provide:

  • Order number

  • Description of issue

  • Photographs of the product and packaging

We will work promptly to resolve the issue.

Return Shipping

Unless the return is due to our error or a warranty issue, customers are responsible for return shipping costs.

Contact Information

Awning Clean Pro
Email: info@awningcleanpro.com
Website: www.awningcleanpro.com

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